Support Center

    Support for Learners

    Frequently Asked Questions

    What is a HeatSpring course?
    How long do I have access to the materials?
    How do HeatSpring online courses work?
    Are there prerequisites for your courses?
    What happens if I enroll in a course and need to cancel?
    Do I have to pay for the class up front, or can I pay in installments?
    How is “Time to Complete” estimated for a HeatSpring course?
    How do OSHA 10, OSHA 30, and other safety courses with ClickSafety work?
    Are there English captions on HeatSpring course videos? What about captions in Spanish?
    Can HeatSpring help me find a new job?
    Does HeatSpring have an iOS app?
    Compare: Solar Executive MBA Training VS Financial Modeling for Solar PV Projects

    NABCEP Certification Exams and Credentials

    How do I document my "decision-making role" to demonstrate my experience to NABCEP if my name isn't on the permit and inspection documents?
    Can I take the NABCEP PV Installation Professional (PVIP) exam without experience?
    What are the most commonly recognized solar certifications? Which one is best for me?
    How do I fill out the NABCEP PV Certification Exam Application and document Accredited Advanced Training Hours?
    Which courses offer NABCEP credit hours for the PV Installation Professional Certification or recertification?
    Why NABCEP certification? Information on licensing, incentives, and local requirements
    Does NABCEP offer special accommodations if I have a disability?
    How does the NABCEP PV Associate "Guaranteed Pass" work?
    How to sit for the NABCEP PV Associate Exam
    How to Complete your NABCEP PV Associate Application on Certemy and Schedule your Exam
    How long does it take NABCEP to review my exam application?
    Which course bundles offer NABCEP credit hours for the PV Technical Sales Certification?
    How does HeatSpring qualify trainees for the Illinois Solar for All program?
    What version of the National Electric Code (NEC) is being used on NABCEP exams?

    BPI Certification Exams and Credentials

    Can I take the Building Science Principles (BSP) exam online?
    How do I take the Building Analyst Technician (BA-T) exam?
    How do I take the Building Analyst Professional (BA-P) exam?
    How can I take the Healthy Home Evaluator (HHE) exam?
    Can I get my BPI CEUs through HeatSpring? Is HeatSpring a BPI Testing Center?
    How can I compare the various BPI certifications

    Drones

    Does the Drone Pilot Boot Camp include the testing fee for the FAA Part 107 exam?

    HeatSpring Membership

    What are the benefits of HeatSpring Membership?
    Do I get free access to paid courses with my HeatSpring Membership?
    How to update the credit card used for membership
    Receive PDF receipts of the subscription charges
    What courses can I access with my HeatSpring Membership?
    How do I cancel my membership?

    Student Technical Support

    Troubleshooting course video issues
    How to reset your Password
    How to use the course discussion board
    How to improve video playback
    How to clear browser cache
    Supported browsers
    How often do instructors check in on courses?
    How to change video playback speed
    Can I download a video for offline use?
    How do I access the course content?
    Merging accounts
    Resume a Quiz and view Quiz Results

    IGSHPA Certification

    What is the difference between the Certified Residential Geothermal Designer (CRD) and the Certified GeoExchange Designer (CGD)?

    EPA Certification

    How can I take my EPA 608 exam?
    How do the different types of EPA 608 Certification work?

    Support for Teams

    HeatSpring Membership

    Can Team Leaders buy membership for their team?

    Registered Apprenticeship Programs

    How specifically does HeatSpring help solar companies with Registered Apprenticeship Programs?
    How can I learn more about starting a Registered Apprenticeship Program for my company?
    What’s the easiest way to comply with the new solar apprenticeship requirements?
    What are the benefits of a Registered Apprenticeship Program?
    Does HeatSpring's platform support the creation of a Registered Apprenticeship Program?
    Does HeatSpring offer apprenticeship opportunities for job seekers?
    What are the best resources for learning more about Registered Apprenticeship Programs?
    What is a Registered Apprenticeship Program (RAP)?
    When will prevailing wage and apprenticeship requirements go into effect?

    HeatSpring for Teams

    We want to do in-person classroom learning as a group - can HeatSpring help us?
    How to use HeatSpring's Certification Tracker Tool
    What is HeatSpring for Teams?
    How do attendees log in or set up an account?
    How do I know if I'm on a team and what information is shared?
    How are team discounts calculated?
    Team Training Leaders: How to purchase courses for your team
    Why does my Team Discount keep changing?
    Team Training Leaders: How to remove teammates from your team
    If someone leaves the company, can their courses be reassigned to someone else?
    How does annual HeatSpring Membership for teams work?
    I just got set up as a team training leader. What's next?

    Workforce & Learning

    Can I buy the rights to your classes for our company's LMS?
    SSO Login via Okta and Heatspring

    Support for Instructors

    Teach

    What are Knowledge Checks and how do I use them?
    Which screen recording software is best for creating videos?
    Using Different types of Video to Enhance Learning
    Our standards and submitting your course for review
    HeatSpring course types and marketing
    Are there any costs associated with creating a course?
    How should I price my course?
    Can I use HeatSpring to create product training videos?
    How do I create a video lecture for my course?
    What are good materials for supporting assignments?
    How to utilize the course discussion board
    Understanding copyright restrictions when building your course.
    How do I upload my first video assignment?
    How are membership earnings calculated and paid to instructors?
    I just got set up as an instructor. What's next?
    How to zoom in on complex diagrams when recording
    How do I write Learning Objectives?
    What's New in the HeatSpring Instructor Dashboard

    Affiliates

    Can Affiliates Have Multiple Account Managers?
    How Does The Affiliate Program Work?
    Common Characteristics of Successful Affiliates
    Getting Started with Tracking Links
    Advanced Affiliate Tracking: Including Source Parameter
    Running Reports - Understanding the Affiliate Analytics Report

    Advanced Instructor Resources

    How to copy assignments to other courses
    How do I get notification emails as an admin?
    Spreading the word about your course
    How to edit an existing assignment in your course
    How does the public preview of assignments work?
    What is HeatSpring Membership and how does it work?
    How to move or reorder course modules and assignments
    How to view student progress and run analytics reports
    Making edits to existing quizzes
    Creating quizzes for your course

    Additional Resources

    Glossary
    Partner branding guidelines and assets

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