Support Center

What's up with the new "My Account" page? (Summer 2025)

I'm no longer at my old company. What do I do with my HeatSpring account tied to that company email?

What is a HeatSpring course?

How long do I have access to the materials?

How do HeatSpring online courses work?

Are there prerequisites for your courses?

What happens if I enroll in a course and need to cancel?

How is “Time to Complete” estimated for a HeatSpring course?

Do I have to pay for the class up front, or can I pay in installments?

Are there English captions on HeatSpring course videos? What about captions in Spanish?

Can HeatSpring help me find a new job?

Does HeatSpring have an iOS app?

Compare: Solar Executive MBA Training VS Financial Modeling for Solar PV Projects

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What are the most commonly recognized solar certifications? Which one is best for me?

Can I take the NABCEP PV Installation Professional (PVIP) exam without experience?

What if I don't have the exact documentation required for my NABCEP application?

What happens if I fail a NABCEP exam? How do I schedule a retake?

Who do I contact during the NABCEP application and credentialing process, and when?

What should I do if something goes wrong on my NABCEP exam day?

How do I fill out the NABCEP PV Certification Exam Application and document Accredited Advanced Training Hours?

How do I document my "decision-making role" to demonstrate my experience to NABCEP if my name isn't on the permit and inspection documents?

Which courses offer NABCEP credit hours for the PV Installation Professional Certification or recertification?

Why NABCEP certification? Information on licensing, incentives, and local requirements

Can veterans use their GI Bill education benefits to get NABCEP certified?

Does NABCEP offer special accommodations if I have a disability?

How does the NABCEP PV Associate "Guaranteed Pass" work?

How to sit for the NABCEP PV Associate Exam

How to Complete your NABCEP PV Associate Application on Certemy and Schedule your Exam

How long does it take NABCEP to review my exam application?

Which course bundles offer NABCEP credit hours for the PV Technical Sales Certification?

How does HeatSpring qualify trainees for the Illinois Solar for All program?

What version of the National Electric Code (NEC) is being used on NABCEP exams?

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Can I take the Building Science Principles (BSP) exam online?

How do I take the Building Analyst Technician (BA-T) exam?

How do I take the Building Analyst Professional (BA-P) exam?

How can I take the Healthy Home Evaluator (HHE) exam?

Can I get my BPI CEUs through HeatSpring? Is HeatSpring a BPI Testing Center?

How can I compare the various BPI certifications

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Does the Drone Pilot Boot Camp include the testing fee for the FAA Part 107 exam?

Troubleshooting course video issues

How to reset your Password

How to use the course discussion board

How to improve video playback

How to clear browser cache

How often do instructors check in on courses?

Supported browsers

How to change video playback speed

Can I download a video for offline use?

How do I access the course content?

Merging accounts

Resume a Quiz and view Quiz Results

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What is the difference between the Certified Residential Geothermal Designer (CRD) and the Certified GeoExchange Designer (CGD)?

How do I become OSHA-certified?

Do the courses cover OSHA standards?

Which OSHA training course should I take?

How quickly can I finish the course?

Will my OSHA card expire?

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Can I use my VA education benefits (GI Bill) to pay for HeatSpring training?

How can I take my EPA 608 exam?

How do the different types of EPA 608 Certification work?

What are the benefits of HeatSpring Membership?

Do I get free access to paid courses with my HeatSpring Membership?

How to update the credit card used for membership

Receive PDF receipts of the subscription charges

What courses can I access with my HeatSpring Membership?

How do I cancel my membership?

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Can Team Leaders buy membership for their team?

How specifically does HeatSpring help solar companies with Registered Apprenticeship Programs?

How can I learn more about starting a Registered Apprenticeship Program for my company?

What’s the easiest way to comply with the new solar apprenticeship requirements?

What are the benefits of a Registered Apprenticeship Program?

Does HeatSpring's platform support the creation of a Registered Apprenticeship Program?

Does HeatSpring offer apprenticeship opportunities for job seekers?

What are the best resources for learning more about Registered Apprenticeship Programs?

What is a Registered Apprenticeship Program (RAP)?

When will prevailing wage and apprenticeship requirements go into effect?

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How to use HeatSpring's Certification Tracker Tool

We want to do in-person classroom learning as a group - can HeatSpring help us?

How to Reassign a Course Seat or Convert It to a Course Credit

What is HeatSpring for Teams?

When I enroll my teammates into a course, what communication do they receive?

How do attendees log in or set up an account?

How do I know if I'm on a team and what information is shared?

How are team discounts calculated?

Team Training Leaders: How to purchase courses for your team

Why does my Team Discount keep changing?

Team Training Leaders: How to remove teammates from your team

How does annual HeatSpring Membership for teams work?

I just got set up as a team training leader. What's next?

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OSHA courses have different rules for team discounts and swapping seats.

Can I buy the rights to your classes for our company's LMS?

SSO Login via Okta and Heatspring

AI style guide for course content

Understanding HeatSpring assessments

Using Different types of Video to Enhance Learning

What are Knowledge Checks and how do I use them?

Is teaching on HeatSpring a good fit for me?

Which screen recording software is best for creating videos?

Quick start course creation and publishing

Our standards and submitting your course for review

HeatSpring course types and marketing

Are there any costs associated with creating a course?

How should I price my course?

Can I use HeatSpring to create product training videos?

How do I create a video lecture for my course?

What are good materials for supporting assignments?

How to utilize the course discussion board

Understanding copyright restrictions when building your course.

How do I upload my first video assignment?

How are membership earnings calculated and paid to instructors?

I just got set up as an instructor. What's next?

How to zoom in on complex diagrams when recording

How do I write Learning Objectives?

What's New in the HeatSpring Instructor Dashboard

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Can Affiliates Have Multiple Account Managers?

How Does The Affiliate Program Work?

Common Characteristics of Successful Affiliates

Getting Started with Tracking Links

Advanced Affiliate Tracking: Including Source Parameter

Running Reports - Understanding the Affiliate Analytics Report

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How to copy assignments to other courses

How do I get notification emails as an admin?

Spreading the word about your course

How to edit an existing assignment in your course

How does the public preview of assignments work?

What is HeatSpring Membership and how does it work?

How to move or reorder course modules and assignments

How to view student progress and run analytics reports

Making edits to existing quizzes

Creating quizzes for your course

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Glossary

Partner branding guidelines and assets

How Do We Calculate Learning Hours?