This is a bundle of these 2 courses
About this course
Learn how to explain the benefits of HPWHs, guide customers through the installation process, and help customers access incentives. The Residential Heat Pump Water Heater Installation Course Bundle is nationally recognized by the U.S. Department of Energy as Energy Skilled and will set you up with the knowledge to take your business to the next level.
Subjects covered
Heat Pumps
Water Heaters
Bundle outline
2 courses
Course 1 •
4
modules
Increasing Residential Heat Pump Water Heater Sales
Course 1 •
4
modules
Increasing Residential Heat Pump Water Heater Sales
Module 1 • 17 assignments
Heat Pump Water Heater Sales Strategies and First Call
Module 1 • 17 assignments
Heat Pump Water Heater Sales Strategies and First Call
- Summary and Objectives
- Episode 1 - How can I increase my heat pump water heater sales? (08:35 minutes) Preview
- Episode 1 Quiz
- Episode 2 - How can I naturally introduce heat pump water heaters into customer conversations? (04:34 minutes)
- Episode 2 Quiz
- Episode 3 - How can I overcome customer objections and clear up misconceptions about heat pump water heaters? (04:11 minutes)
- Episode 3 Quiz
- Episode 4 - How can I tailor my sales approach to different customer personalities? (04:34 minutes)
- Episode 4 Quiz
- Episode 5 - How can I use incentives, rebates, and financing to help customers commit to a heat pump water heater? (05:06 minutes)
- Episode 5 Quiz
- Episode 6 - How can I effectively follow up and close more sales? (04:09 minutes)
- Episode 6 Quiz
- Episode 7 - How can I use referrals and testimonials to strengthen my sales strategy? (03:46 minutes)
- Episode 7 Quiz
- Episode 8 - How can I build long-term customer relationships and encourage repeat business? (03:53 minutes)
- Episode 8 Quiz
Module 2 • 2 assignments
Additional Learning Resources
Module 2 • 2 assignments
Additional Learning Resources
- Guiding Questions
- Plug-In Heat Pump Water Heater Field Study Findings & Market Commercialization Recommendations
Module 3 • 2 assignments
Course Review
Module 3 • 2 assignments
Course Review
- Course Summary
- Cumulative Course Quiz
Module 4 • 2 assignments
DOE Energy Skilled™ Recognition Participation
Module 4 • 2 assignments
DOE Energy Skilled™ Recognition Participation
- DOE Energy Skilled Recognition Program
- Mandatory Form for Energy Skilled Recognition
Course 2 •
4
modules
Best Practices for Residential Heat Pump Water Heater Installation
Course 2 •
4
modules
Best Practices for Residential Heat Pump Water Heater Installation
Welcome • 2 assignments
Orientation Materials
Welcome • 2 assignments
Orientation Materials
This course is self-paced, so you don’t need to be logged in at any specific time. You can get started immediately after you enroll and the course materials will remain in your account with minimum guaranteed access for 12 months (1 year) after enrollment.
- Set up email notifications and your student profile
- Introduce yourself on the discussion board
Module 1 • 18 assignments
Best Practices for Residential Heat Pump Water Heater Installation
Module 1 • 18 assignments
Best Practices for Residential Heat Pump Water Heater Installation
- Summary and Objectives
- Heat Pump Water Heater Components (07:58 minutes)
- Episode 1 Quiz
- Heat Pump Water Heater Sizing and Location (11:30 minutes)
- Episode 2 Quiz
- Heat Pump Water Heater Electrical Needs and Manufacturer Requirements (07:17 minutes)
- Episode 3 Quiz
- Airflow and Vibration Mitigation for Heat Pump Water Heaters (08:21 minutes)
- Episode 4 Quiz
- Heat Pump Water Heater Installation Best Practices for Condensate (06:54 minutes)
- Episode 5 Quiz
- Heat Pump Water Heater Installation Best Practices for Temperature, Pressure, and Plumbing (05:47 minutes)
- Episode 6 Quiz
- Heat Pump Water Heater Start-up Checks (08:26 minutes)
- Episode 7 Quiz
- Homeowner Education (07:17 minutes)
- Episode 8 Quiz
- Cumulative Course Review
Module 2 • 2 assignments
Virtual Interactive Tours
Module 2 • 2 assignments
Virtual Interactive Tours
Here are two interactive learning modules that showcase residential heat pump water heater installations.
- Interactive HPWH Installation in Maine
- Interactive HPWH Installation in Massachusetts
Module 3 • 2 assignments
Course Review
Module 3 • 2 assignments
Course Review
- Course Summary
- Cumulative Course Quiz
Module 4 • 2 assignments
DOE Energy Skilled™ Recognition Participation
Module 4 • 2 assignments
DOE Energy Skilled™ Recognition Participation
- DOE Energy Skilled Recognition Program
- Mandatory Form for Energy Skilled Recognition
Conclusion • 4 assignments
Feedback and Additional Resources
Conclusion • 4 assignments
Feedback and Additional Resources
This is our last module but you still have access to the all of course materials for 12 months (1 year), so keep working and you'll be able to complete the course at your own pace. After your year of access expires you can optionally extend access with a HeatSpring Membership. Enjoy the course and keep in touch!
- 1 Year of Access to Course Materials
- Feedback: 2-minute Exit Survey
- Consider Joining as a HeatSpring Member
- Certificate of Completion: Request a Certificate
Instructor
D+R LEARN approaches education and engagement differently than most industry trainers. Our mission is to enable learners to gain the knowledge and skills necessary to implement clean technologies—not just hear about them. We collaborate with industry experts to develop our content, and we draw on extensive instructional expertise to create interactive, engaging learning...
Frequently asked questions
Full FAQHow does this course work?
This bundle of courses is delivered entirely online. After you enroll, the courses will be added to your Account. There's a recommended progression to follow, but you have the flexibility to access the materials in whatever order you prefer. Pre-order courses are available on launch date. The courses are self-paced and you can set your own schedule to complete the materials. You can begin the lecture videos and other course materials as soon as you enroll. After successfully completing the course, you will be able to generate a certificate of completion.
How long do I have access to the materials?
Students get unlimited access to the course materials as soon as they enroll and for one year (365 days) after enrollment. Rewatch videos and review assignments as many times as you want. View updates the instructor makes to the course as the industry advances. Return to your course anytime with online access from anywhere in the world. After the one year of access expires, access can be extended by joining as a HeatSpring member. A single membership extends access to course materials for all past enrollments.
Will the instructor really answer my questions during this course?
Yes! This is an instructor-led online course. You can ask questions on the discussion board and get prompt answers from your instructor. It varies by instructor and by course but typically instructors check-in between daily and weekly to check quiz results or project work, review and respond to discussion board questions and read survey responses. Check the enrollment page for specific information about each instructor's check-in frequency.
Is there a certificate of completion?
Yes, when you complete a course in this bundle you are eligible for a certificate of completion from HeatSpring. You can download your certificate as soon as you have completed all of the course requirements. Students can easily share their verified certificates on their LinkedIn profiles using our LinkedIn integration.
Can I register multiple people?
Yes, please visit our For Teams page to get a group discount.
What is Energy Skilled?
Energy Skilled is a Department of Energy initiative that connects consumers with professionals who have completed specialized training, online courses, or certifications in modern heat pump systems. By being listed as Energy Skilled™, HVACR professionals gain a competitive advantage when consumers search for experts in their area.